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Most frequent questions and answers

Payment Information

You can purchase tickets through our event website

We accept the following payment methods: Visa, MasterCard, Bank Transfer (Mandiri, ATM Bersama, etc), and Go-Pay.

If your card is being declined while checking out, try processing the order with a different credit card. If another form of payment yields the same results, contact your bank and verify that all of the card information is up to date and that they are not blocking your purchase.

Here are some possible explanations for why your purchase was unsuccessful:

  1. You entered incorrect card details (e.g. card number or expiry date)
  2. You entered an incorrect security code/CVV
  3. The billing address you provided does not match the address your bank has registered for the card you used.
  4. You have insufficient funds in your account.
  5. An incorrect password was given at the 3D Secure stage. If you are using Visa, for example, the 3D Secure stage is called Verified by Visa and looks like this.
  6. Your current IP address is in a country that differs from your billing address. This can sometimes cause transactions to be blocked.

If you were not received a confirmation email containing your order number immediately after purchase, please take the following steps:

  1. Check your bank statement to see if a charge was processed in the amount of your purchase.
  2. If you cannot locate your order after following step 1, please contact us directly through, and we will verify if a purchase was in fact made.

Orders & Returns

No, you cannot. Tickets are only available to buy online through the event website. Or, you can buy the ticket at the conference venue on D-day. 

All tickets sold through Tech in Asia are digital. You will receive the ticket(s) via email that you registered while purchasing the ticket(s).

If you come along with more than two friends, you can head to Group Ticket on our ticketing page. However, if you want to buy bulk tickets (more than 10 tickets)—we will be able to extend special rates depending on the number of people attending. Please contact with the number of tickets you’d like to purchase. 

All conference ticket sales are final and non-refundable, but it can be transferred to a third party such as a colleague or friend at no additional cost by requesting through, at the latest by 20 June 2020.

Yes. We have registration counters to cater the walk-ins on the conference day itself. Please note that we only sell Single Ticket and accept payment via cash, debit, or credit card on site.

Upon purchase, you should receive a confirmation email from us. In the event that you do not receive any confirmation email, please contact our helpdesk at, stating the email address used during registration.

As many as you want 🙂

Please only buy Tech in Asia conference tickets directly from Tech in Asia. Tech in Asia does not condone buying or selling of tickets privately or through the secondary market. 

No. We only sell 2-days ticket.

Data & Privacy

By submitting any personal information when you purchase a Ticket or when registering for the Tech in Asia Conference, you agree that Tech in Asia may collect and use your personal information, including the transfer of this information to other countries outside of Indonesia for storage, processing and use by Tech in Asia, its Affiliates, and Sponsors.

General Questions

No, you cannot. Only one person per ticket is allowed to enter the conference area. Your kid will need his/her own ticket, regardless of age. 

No, all ticket prices are the same for adults and children, regardless of age. 

No, you cannot. A ticket holder does not have the liberty to independently sell their ticket.

That’s too bad. You can reach out to us through, and we will help to resend your ticket to your email.

As you enter the venue, verification checks will be done during registration. You have to bring your ID Card (KTP/ SIM) or passport and your conference ticket. Registered ticket holder name will be matched with the ID Card/ Passport in order for badge issue.

Yes. Displaying your tickets at the venue on your phone is recommended. Save the environment and avoid unnecessary printing!